Nolvia Privacy Policy

Effective Date: May 30, 2023 Last Updated: March 14, 2026

Nolvia ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Nolvia website (https://nolvia.ai) and related services (collectively, the "Services").

Please read this Privacy Policy carefully before using our Services. By using the Services, you consent to the practices described in this Policy.

1. Information We Collect

We collect only the minimum information necessary to provide our Services.

1.1 Account Information

Email address: For account registration, login verification, and essential service notifications
Password: Stored in encrypted form for account authentication

1.2 Payment Information

Transaction records: Including service type, amount, and time of purchase
Payment channel information: Payments are processed through third-party payment providers. We do not directly store your bank card numbers, credit card numbers, or other sensitive payment credentials

1.3 Service Usage Information

API call records: Including call timestamps, model types used, and token consumption — technical statistics only
Device and network information: Including IP address, browser type, and operating system version, used solely for security protection and service optimization

1.4 Information We Do Not Collect

We do not collect your real name, government ID numbers, or precise geolocation (unless required by law or voluntarily provided by you)
We do not access your contacts, photo library, messages, or other sensitive device permissions

2. Protection of User Content

This is one of our most important commitments.

2.1 Definition

"User Content" refers to the prompts, files, and images you send to AI models through our Services, as well as the content generated by AI models in response ("Outputs").

2.2 Our Commitments

Encrypted storage: To provide conversation history functionality, your conversation content is stored in encrypted form on our servers. We use industry-standard encryption to ensure your content is protected at rest
No inspection: We do not proactively view, review, or analyze your conversation content, except to respond to your technical support requests or as required by law
No training: We do not use any of your content to train, fine-tune, or improve any AI models
No commercial analysis: We do not perform data mining, user profiling, or commercial analysis on your content
No third-party sharing: We do not share your content with any third party, except for the necessary transmission to upstream model providers to fulfill your requests
User control: You may delete your conversation history at any time. Upon account deletion, your conversation content will be permanently removed within a reasonable period

2.3 Upstream Model Providers

Nolvia is a model aggregation platform. Your requests are forwarded to the model provider you select (such as OpenAI, Google, Anthropic, etc.) for processing. Each model provider has its own privacy policy regarding user content. We encourage you to review their respective policies.

Important: Requests made through the Nolvia API are typically not used by upstream model providers for model training, which is the standard practice for API-based access among major providers.

3. How We Use Your Information

We use your information only for the following purposes:

Service delivery: Processing your registration, login, payment, and API call requests
Security: Preventing fraud, abuse, and unauthorized access to protect the platform and users
Service improvement: Based on anonymized, aggregated statistical data to improve service quality (e.g., overall API response time optimization), without involving any personally identifiable information
Legal compliance: Fulfilling obligations required by applicable laws and regulations
Customer support: Responding to your inquiries and technical support requests

We do not use your personal information for:

Advertising or targeted marketing
User behavior profiling or preference analysis
Sale or rental to third parties

4. Data Security

4.1 Security Measures

We implement industry-standard security measures to protect your information:

Encryption in transit: All data transmissions use TLS/SSL encryption
Encryption at rest: Sensitive information (such as passwords) is stored using irreversible encryption algorithms
Access controls: Strict limitations on internal personnel access to user data, following the principle of least privilege
Security audits: Regular security assessments and vulnerability testing

4.2 Data Retention

Your account information is stored on secure cloud servers
We retain necessary data for the minimum period required by applicable laws
Upon account deletion, we will delete or anonymize your personal information within a reasonable period, unless otherwise required by law

4.3 Security Incidents

Despite our reasonable security measures, no internet-based system is completely secure. In the event of a personal data security incident, we will notify you in accordance with applicable laws, including the nature of the incident, measures taken, and recommendations for risk mitigation.

5. Identity Confidentiality

5.1 Confidentiality Commitment

Your account information (including email address) is treated as confidential and will not be disclosed publicly
In internal data analysis and reports, user identity information is anonymized
We do not correlate your identity information with your usage behavior for disclosure to third parties

5.2 Exceptions

We may disclose your information in the following circumstances:

With your explicit consent
As required by applicable laws, legal processes, or mandatory government requests
As reasonably necessary to protect the rights, property, or safety of Nolvia, other users, or the public
In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction, subject to the continued application of this Policy

6. Cookies

We use cookies and similar technologies to:

Maintain your login session
Remember your preferences
Ensure service security

You can manage or delete cookies through your browser settings. Disabling cookies may affect the functionality of certain features.

7. Children's Privacy

Our Services are intended for users aged 18 and above. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from a minor without verifiable parental consent, we will take steps to delete such information promptly.

8. Your Rights

Depending on applicable laws, you may have the following rights:

Right of access: Access your personal information
Right of correction: Correct inaccurate personal information
Right of deletion: Request deletion of your personal information
Right to close account: Close your account at any time
Right to withdraw consent: Withdraw previously given consent
Right to data portability: Obtain a copy of your personal information, where applicable

To exercise these rights, please contact us using the information provided at the end of this Policy. We will respond within the timeframe required by applicable law.

9. Legal Compliance

This Policy is designed to comply with applicable data protection laws and regulations, including but not limited to:

China: Personal Information Protection Law (PIPL), Cybersecurity Law, Data Security Law
EU/EEA: General Data Protection Regulation (GDPR)
United States: California Consumer Privacy Act (CCPA) and applicable state privacy laws
Other jurisdictions: We comply with data protection laws applicable in your region

10. Changes to This Policy

We may update this Policy from time to time. Updated versions will be posted on this page with a revised "Last Updated" date. For material changes, we will notify you in advance through in-app notifications or email.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@metacompass.co
Website: https://nolvia.ai

We will respond to your request within 15 business days.